Returns and Exchanges
All Returns: To receive a refund, you must
contact us and return the item within
15
days of delivery for domestic orders, or 30 days for international orders. We
will send you an e-mail to notify you of your refund once we have received and
processed the returned item. Your refund will be in the same form of payment
you originally used for your purchase. Refunds are generally completed with two
weeks from our receipt of your return. Please note that we can only refund shipping
costs if the return is a result of our error. In the case of damaged
items, please refer to our section on Damaged Items.
Send returns to:
Mosaic Madness
211 S. College Street
Waxahachie, TX 76165 US
If you have questions about returns or exchanges, please contact us.
DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.